FAQ

At Meal Prep by Ben, your satisfaction is our top priority. If you’re not completely happy with one of your meals, please reach out to us directly. You can contact our team by phone at 778-867-0868 or through our website. We’ll do everything we can to make it right and ensure you’re fully satisfied.

Yes! You can choose your protein and carb portion sizes when ordering. We keep ingredients simple, but you have full control over macros.

Our menu is built around simplicity and quality, but that doesn’t mean it’s static! We’re always open to suggestions and looking for ways to provide more variety without raising costs. Expect a reliable core menu along with rotating specials and new additions designed to keep things fresh, customizable, and enjoyable for everyone.

Our trays are microwave-safe but not oven-safe. If you prefer oven reheating, move your meal to an oven-safe dish. However, for the best flavor and texture, we suggest thawing your meal in advance and warming it up in a pan on the stovetop.

You can microwave meals for 2–3 minutes or until hot. For frozen meals, the best method is to thaw them in the fridge overnight before reheating. But if you’re short on time, it’s perfectly fine to microwave them straight from frozen — just heat a little longer and stir if needed.

We currently deliver twice per week: Sundays and Wednesdays. This ensures meals stay fresh throughout the week.

Our packaging is biodegradable and recyclable. Please rinse trays before recycling and compost any paper-based packaging if possible.

Meals should be stored in the fridge and consumed within 5 days. You can also freeze meals for up to 1 month.

We use local couriers in the Lower Mainland for quick, reliable delivery straight to your door.

Currently, we ship across the Lower Mainland, BC. Expansion to other regions is coming soon.

Please notify us when ordering. Meals are prepared in a shared kitchen, so we cannot guarantee no cross-contamination.

Yes, we use minimal seasoning to keep sodium levels low. You can always add your own spices to taste.

We provide full macros per meal. You can easily log them in apps like MyFitnessPal or Cronometer.

Yes! Meals are portion-controlled, high in protein, and customizable for your goals — whether cutting, bulking, or maintaining.

No subscription required. You can order one-time, weekly, or bi-weekly — whatever works best for your lifestyle.